GENERAL INFORMATION

ACKNOWLEDGEMENT

All orders are acknowledged in writing by fax or email. If you do not receive an acknowledgment from Catania Medallic Specialty, Inc., you must contact customer service to make sure your order was received and processed. It is the customer’s responsibility to ensure their order has been received.

GENERAL INFORMATION

All medals are furnished without attachments as a standard.

Minimum order charge on all items except stock medals is $80.00 (A).

No returns or credits are permitted without authorization by Catania Medallic Specialty, Inc. All tooling and molds are the property of Catania Medallic Specialty, Inc. and are not invoiced. All products (except embroidered patched) are measured from the two longest points.

Catania Medallic Specialty, Inc. cannot guarantee the return or condition of any samples submitted by customers.

PAYMENT TERMS

New customers are required to complete the Assignment of Credit Card Number Form which will be kept on file.

First time orders require prepayment which can be made by check, Visa, Master Card, or Discover.

We will require a 50% down payment and the remainder plus shipping charges will be billed when the order is shipped.

A finance charge of 1.5% per month will be added to all past due account balances.

NET30:
To establish Net 30 Terms, our credit application must be submitted for approval.

CREDIT CARDS:
Payments made by credit card after 30 days terms will automatically incur a 2% fee charge.
We accept Visa, Master Card, and Discover.

NSF CHECKS:
Checks returned due to Non Sufficient Funds will be billed a $100.00 fee (A).

CANCELLATION CHARGES:
Orders that are cancelled will be charged a minimum $50.00 (A) fee in addition to charges for all work done to date of cancellation.

DELIVERY
NEW ORDERS: 4-5 weeks plus delivery.
Artwork for new orders must be approved within three days of receipt. Any delay in approving art may result in your order not shipping as scheduled, and rush charges and/or expedited shipping may be needed. Rush charges below are for spin cast items only. For other products, please call for availability.

Artwork for rush orders must be approved within 24 hours of receipt.

Any delay in approving art may result in your order not shipping as scheduled and/or expedited shipping.
All rush orders require preapproval by Catania Medallic Specialty, Inc.

RUSH ORDERS: Any NEW ORDER shipped under 4 weeks
7 business days or under: 50% rush charge
8-14 business days: 30% rush charge
15-19 business days: 20% rush charge
Mininum rush charge is $100 (A).

REORDERS: 3 weeks plus delivery
Orders that require text or art changes do not qualify as reorders.

RUSH ORDERS: Any REORDER shipped under 3 weeks
7 business days or under: 50% rush charge
8-14 business days: 20% rush charge
Minimum rush charge is $100 (A)

SAMPLE RUN

A sample run order includes one side of artwork and 3 finished pieces. Delivery is approximately 3 weeks, call for quote.

FINISHES

Standard finishes are antique gold, antique silver, and antique bronze. Other finishes are available upon request. Please call for quote.
Spin cast, zinc, single-faced medals may have a fine texture on back side. Please advise factory if you are engraving.

THICKNESS

All spin cast items are a standard 1/8″ thick.
For additional thickness, multiply length x width x added thickness (1/8″) x 0.6 and add to the base price of medal. (1/4″ max thickness)

ARTWORK CHARGES

$80.00/ per side (A) includes up to 2 free revisions. Per hour fee applied after 2nd revision.
$50.00/ per hour (A) for adjustments to customer’s furnished art.

* If you are furnishing artwork for custom medals,
it must be black and white electronic vector art. All artwork should be submitted with all fonts converted to outlines or curves. Auto traced images are NOT acceptable.
* If you are furnishing artwork for custom patches, lanyards, or lapel pins, it must be full color electronic vector art with PMS colors. All fonts should be converted to outlines or curves. Auto traced images are NOT acceptable.
Emailed art and CDs are accepted in the following formats:
FREEHAND 10 – ILLUSTRATOR CS5 – COREL DRAW 14 If submitting jpeg art, art fees will apply to convert to vector format.

SPECIAL TOOLING

1) Photo Image Processing. We can take your digital photo and cast that image into medal.
Add to art charges-$40.00 (A)
2) Cut out of 3-D figure from a sample medal or use of a stock figure added to new design.
One time tooling charge -$40.00 (A)
Add $0.10 flat rate per piece finishing charge (A)
3) Multi leveling of a 2nd or 3rd level to simulate a 3-D effect.
Per level tooling charge -$40.00 (A)
Add $0.10 flat rate per piece finishing charge (A)
Add $0.06 flat rate per level material charge (A)
4) Cut out of the background for a see through effect. One time charge -$40.00 (A)
5) Date change on artwork or existing pattern. Tooling charge -$40.00 (A)
6) Patterns made in error due to customer’s change in design.
Charge per pattern -$40.00 (A)

SHIPPING & HANDLING

All items are F.O.B. Avon Lake, OH and will be shipped United Parcel Service. Shipments will be prepaid and the freight will be added to invoice. If credit terms are not established by date of shipping, your order may be delayed until payment has been received. Catania Medallic Specialty, Inc. assumes no responsibility
of damages due to carrier handling. Shipments that have split ship dates or destinations will be subject to a $5.00 charge per date or destination. Due to the custom manufacturing process of your order, standard delivery times as noted in catalog may have to be adjusted due to unforeseen circumstances. Special shipping may be needed to meet your event date.

DISCLAIMER

The factory assumes that the purchaser has permis­sion for use of all logos and designs to be used on their products. The purchaser agrees to assume all liabilities for actions taken against factory for patent or copy­right infringements. The factory will bear no liability for infringements. We the factory, reserve the right to use images of products we produce for advertising and display purposes unless specified in writing by cus­tomer at the time the order is placed.

MATERIALS:
Catania Medallic Specialty offer 6 different mate­rial options: lead alloy, zinc, brass, copper, iron, and aluminum.
Medals shipping to California or Minnesota, as well as those intended for children 12 years of age and under, must be lead-free.

WARRANTY

Catania Medallic Specialty, Inc. guarantees that all products have been inspected for quality before leaving the factory. If a claim is to be made, it must be submitted in writing to the factory no later than 15 days from receipt of order. Catania Medallic Specialty, Inc. will have the final decision of all claims made.